COURSE
B1 Hospitality English – Advanced Service & Teamwork
Live online English training for hotel staff to handle complaints, teamwork, and operational communication with confidence.
Designed for experienced frontline staff and supervisors
This programme is ideal for hotel staff who already communicate in English but need to improve clarity, confidence and control in more complex service and teamwork situations.
Typical roles include:
Front Office
Guest Relations
F&B Supervisors
Housekeeping Supervisors
Duty Managers
Practical communication outcomes
By the end of the B1 Advanced Service & Teamwork programme, learners will be able to:
Handle guest complaints calmly and professionally
Explain problems, delays, and solutions clearly
Coordinate effectively with other departments
Communicate under pressure
Use structured language for handovers and updates
Typical hotel scenarios covered
Real operational situations
Guest complaints and service recovery
Handling escalations and difficult conversations
Cross-department coordination
Shift handovers and internal updates
Explaining policies and procedures to guests
Clear structure for reliable progress
Duration: 12 weeks
Lessons: 24 live online sessions
Group size: Typically 6-10 learners
Schedule: Fixed weekly timetable
Level: CEFR B1 aligned
Lessons focus on fluency, clarity, and confidence in real hotel operations.
Live, interactive, and scenario-based
Live online lessons with certified teachers
Scenario-based role-plays reflecting hotel operations
Targeted feedback and language upgrades
Practical workplace takeaways every lesson
Observed delivery and clear reporting
Teacher onboarding and certification
Lesson observations using QA scorecards
Consistent lesson structure across groups
Attendance and participation tracking
Progress summaries for HR and Operations
Ready to improve service quality and teamwork?
How It Works
From A2 foundations to ongoing maintenance training, learn, practise and progress at your own pace.
1. Choose Your Course
Select the English programme that matches your level and role — from A2 foundations to advanced workplace communication or maintenance training.
2. Learn Through Real Workplace Scenarios
Join live sessions or access on-demand lessons focused on practical, job-specific English used in real service and workplace situations.
3. Practice & Apply
Build confidence through guided practice, role-plays and everyday communication tasks relevant to your job.
4. Replay Anytime
Missed a session or want to review?
Access recorded lessons anytime to reinforce learning at your own pace.
5. Continue or Upgrade
Progress to the next level or book ongoing maintenance training to keep skills sharp and communication confident.
Book Me for Your Next Course
Looking to continue your learning journey or upskill your team?
Our structured English programmes are designed to support learners at every level — from foundational service English to advanced workplace communication.
Whether you’re booking for:
Individual learners
Frontline teams
Supervisors or maintenance staff
Continue your English training journey with flexible programmes from A2 to Maintenance.
STILL NOT SURE?
Frequently Asked Questions
Clear answers to the questions HR and operations teams usually ask before starting a pilot.
Q: Are lessons live or self-paced?
All core lessons are live online, with optional self-study add-ons.
Q: How many staff per group?
Typically 4–8 learners per group.
Q: Do you provide certificates?
Yes, with attendance and level completion.
Q: Can we start with one hotel or department?
Yes — pilots are encouraged.
Q: Do you report to HR or Ops?
Yes, with attendance and progress summaries.
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